Privacy Policy


Introduction

JR Auto Services is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or contact us regarding our services.

JR Auto Services is registered with the Information Commissioner's Office (ICO) and complies with the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following information:

  • Name
  • Telephone number
  • Vehicle Details
  • Service and booking enquiries
  • Communications sent to us via email, telephone, contact forms, or online booking systems
  • Website usage information collected through cookies and analytics tools

How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide quotations and vehicle service information
  • Manage bookings and appointments
  • Assist us in completing services related to your booking
  • Communicate with you regarding ongoing work
  • Improve our website and customer experience
  • Meet legal, regulatory and accounting obligations

Online Bookings and Customer Records

When you make a booking through our website (whether via an embedded booking system or an external booking provider), in-person, via telephone or email, we may recieve and retain information necessary to provide our services.

This information may include:

  • Name
  • Telephone number
  • Email address
  • Vehicle Registration Number
  • Vehicle make and model
  • Service or repair requirements
  • Appointment and booking details

Following a booking, this information may be stored within our Customer Relationship Management (CRM) system and workshop management systems. We use this information to:

  • Schedule appointments
  • Carry out repairs, servicing, inspections, diagnostics, tyre fitting, remapping, MOT-related work, and other requested services
  • Maintain service history records
  • Communicate with customers regarding their vehicles
  • Provide quotations, updates, and reminders where appropriate
  • Meet legal, accounting, warranty, and business record-keeping obligations

We retain customer records only for as long as reasonably necessary to operate our business, fulfil our contractual obligations, comply with legal requirements, and maintain accurate service records.

Third-Party Booking Providers

JR Auto Services uses third-party providers to deliver certain online booking services, including bookings for tyres, vehicle servicing, and ECU remapping.

Some of these services may be embedded directly within our website using iframe technology, while others may direct users to external websites. Although these services may appear within the JR Auto Services website, they are operated and controlled by independent third-party providers.

These providers may collect personal information, use cookies, or employ similar technologies in accordance with their own privacy policies. We encourage users to review the privacy policies of any third-party booking provider before submitting personal information.

JR Auto Services is not responsible for the privacy practices, cookies, security measures, or data processing activities of third-party booking platforms. Links to the relevant privacy policies are provided where available.

BookMyGarage Privacy Policy [EXTERNAL LINK]
TyresOnMyWebsite Privacy Policy & Terms and Conditions [EXTERNAL LINK]

Cookies and Analytics

Our website may use cookies and similar technologies for analytical and performance purposes.

These cookies help us understand:

  • How visitors use our website
  • Which pages are most popular
  • How users navigate through our website
  • Ways to improve website performance and user experience

Where required by law, users will be given the option to manage cookie preferences through our website's cookie consent tools.

You can also manage cookies through your web browser settings.

Sharing Your Information

We may share information with:

  • Third-party booking providers used to facilitate online bookings
  • Professional advisers and service providers where necessary
  • Government, regulatory, or law enforcement authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Meet legal and accounting requirements
  • Resolve disputes
  • Enforce agreements

Records relating to vehicle repairs, servicing, and business transactions may be retained for longer periods where required by law.

Your Rights

Under UK GDPR, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion or anonymisation of your data where applicable
  • Restrict or object to certain processing activities
  • Request transfer of your data where legally applicable
  • Lodge a complaint with the Information Commissioner's Office (ICO)

Contact Us

For any privacy-related enquiries or requests concerning your personal data, please contact our GDPR representative:

Email: jr-autoservices@outlook.com

We will endeavour to respond to all legitimate requests within the timeframes required by applicable data protection legislation.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our services, or our business operations.

Any updates will be published on this page and will take effect immediately upon publication.